What to expect when you attend  

Technology requirements

You can join the event using a smartphone, tablet/iPad or laptop/computer. We recommend you join us via laptop/computer, however, you can use whatever type of device you have access to. Your device will need to be connected to the internet throughout - a stronger internet connection is likely to improve your experience. Here are some simple connectivity tips:

  • If you’re using wifi, try to sit close to the router
  • If you’re using a laptop or computer and have an ethernet cable, use it
  • Close all other windows/tabs/apps whilst engaging with the event

Our events are hosted through Zoom Webinar, an online event platform. Here’s everything you need to know about Zoom Webinar:

  • You will receive a link to access the event via email.  
    • You will need to download the Zoom Desktop Client (free programme) or Zoom app (free app) before joining. You can do this by clicking the joining link and following the prompts that pop up on the screen. Give yourself enough time to download Zoom if you need to do it right before the event. 
    • If/when you have Zoom on your device, click the access link when you’re ready to join – like any standard event, please be on time.
    • If can't find your joining link, please check your junk/spam folder 

View the full guidance published by Zoom

How will it work?

Your camera or microphone audio will not be shared as an attendee. 

You can communicate with the event’s presenter(s) as well as other attendees, through a chatbox. You'll also be able to interact with polls which we may send throughout the session.

What if something goes wrong?

If your internet crashes during the sessions, click the joining link you received in your confirmation emails. This will enable you to return to the session.

If you have any issues which impact your experience during the event, please get in touch and we’ll endeavour to resolve this. If you have any questions about accessing one of our online events, please contact our Marketing & Communications Officer ([email protected]).